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Customer Charter

Our vision is to be the most admired property services provider. Our Culture is a commitment to the highest level of service backed by a focus on achieving gains and best practice. We aim to achieve our vision through the delivery of our Charter to YOU the CUSTOMER.

• The customer will always be treated courteously and with respect
• Our staff will always keep you informed of progress and updates
• We will ensure the works are completed in compliance with all relevant health and safety legislation
• Ensure we treat our supply partners as we would wish to be treated ourselves
• Act professionally and with integrity
• Through our procedures promote practices that strive for quality and minimise any detrimental impacts our activities could have upon the environment.
• Attract and retain the best people through the provision of training and career development opportunities
• Strive for continuous improvement, monitor our performance and give YOU the CUSTOMER the opportunity to comment and provide feedback
• Above all, acknowledge and respect YOUR needs in the delivery of YOUR OWN business objectives