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Customer Charter

Our vision is to be the most admired property services provider. Our Culture is a commitment to the highest level of service backed by a focus on achieving gains and best practice. We aim to achieve our vision through the delivery of our Charter to YOU the CUSTOMER.

  • The customer will always be treated courteously and with respect
  • Our staff will always keep you informed of progress and updates
  • We will ensure the works are completed in compliance with all relevant health and safety legislation
  • Ensure we treat our supply partners as we would wish to be treated ourselves
  • Act professionally and with integrity
  • Through our procedures promote practices that strive for quality and minimise any detrimental impacts our activities could have upon the environment.
  • Attract and retain the best people through the provision of training and career development opportunities
  • Strive for continuous improvement, monitor our performance and give YOU the CUSTOMER the opportunity to comment and provide feedback
  • Above all, acknowledge and respect YOUR needs in the delivery of YOUR OWN business objectives

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